Question 1

Which marketplaces does Omrela support?

Accepted Answer

Allegro and eBay are first-class today, with shipping (InPost) and shop (ShopGold) connectors live. New providers are database-driven, so adding one usually means adding records — not deploying code.

Question 2

Can I migrate from another tool?

Accepted Answer

Yes. We import open orders, customer messages, and product mappings from most major platforms. Onboarding usually takes a single working day.

Question 3

Is my data multi-tenant?

Accepted Answer

Every business table has a tenant scope enforced at the query layer. Sellers, orders, messages, and credentials are isolated per tenant — there is no cross-tenant read path.

Question 4

How does the automation engine work?

Accepted Answer

Rules are JSON-Logic conditions on triggers (events, schedules, manual actions). When matched, they run a DAG — a graph of steps with branches, loops, retries, and approvals — on Temporal, so workflows survive restarts and partial failures.

Question 5

Do you store provider passwords?

Accepted Answer

We store OAuth tokens and API keys in an encrypted credential vault, scoped to your tenant. Tokens are refreshed automatically. We never see your provider passwords.

Question 6

Can I self-host?

Accepted Answer

The platform runs on Kubernetes and is designed to be deployable on your own infrastructure. Reach out for self-hosting terms.

Question 7

What does it cost?

Accepted Answer

Pricing is based on connected marketplaces and order volume. We currently work with sellers directly to size the right plan — see Pricing.

Pay for the volume you actually run.

Plans that fit one seller or a hundred.

Starter

Growth

Scale

Frequently asked questions.