Terms of Service

Effective date: September 1, 2026

§1. Definitions

• Service (or Omrela) - the operations platform for companies available at omrela.com and app.omrela.com, including all its features and subpages.
• Operator - the entity operating the Service, identified in §2.
• Customer - the company or entrepreneur that enters into an agreement for use of the Service and owns a Workspace.
• User - a natural person using the Service within a Customer’s Workspace.
• Workspace - the Customer’s separated environment in the Service holding its data, integrations and configuration.
• Integration - a connection between the Workspace and a third-party service (marketplace, email provider, carrier, ERP, advertising platform) authorized by the Customer.

§2. The Operator

The Service is operated by Xam Technology sp. z o.o., Wójtowa 67, 38-305 Wójtowa, Poland, KRS 0000815124 (District Court for Kraków-Śródmieście in Kraków, 12th Commercial Division), NIP 7382159104, REGON 384913929, share capital PLN 5,000. Contact: legal@omrela.com.

§3. Scope of the Service

Omrela is a business tool: it provides a unified inbox for customer communication, order and document management, a visual automation engine, an AI assistant and integrations with third-party services used by the Customer. The Service is addressed to businesses; it is not a consumer product. Access may currently require an invitation or acceptance from the waitlist.

§4. Accounts

• Registration requires a valid email address and acceptance of these Terms.
• The Customer is responsible for actions taken in its Workspace by its Users and for keeping credentials confidential.
• The Operator may suspend accounts used in breach of these Terms or applicable law.

§5. Customer content and acceptable use

• The Customer retains all rights to data processed in its Workspace (orders, messages, documents, listings). The Operator processes this data solely to provide the Service, as described in the Privacy Policy.
• It is prohibited to use the Service to send unlawful content, spam, or to breach the terms of integrated third-party platforms.
• Automations and AI assistant outputs are executed on the Customer’s configuration and responsibility; the Customer should review business-critical actions before enabling them.

§6. Integrations with third-party platforms

• Integrations are connected only on the Customer’s explicit authorization (e.g. OAuth) for accounts the Customer owns or is authorized to manage.
• Use of an Integration is additionally governed by the third party’s terms - including, for Meta products, the applicable Meta terms and policies - and the Customer warrants it is entitled to connect the given account.
• The Operator accesses third-party data exclusively on the Customer’s behalf and does not use it for any other purpose.
• Disconnecting an Integration stops further synchronization at any time.

§7. Fees

Fees, if applicable, are set out on the pricing page or in an individual order form agreed with the Customer. Fees are payable in advance for the agreed billing period; VAT invoices are issued electronically.

§8. Data protection

The processing of personal data is described in the Privacy Policy. Where the Operator processes personal data on the Customer’s behalf, a data processing agreement (Art. 28 GDPR) forms part of the contract; a copy is available on request at legal@omrela.com.

§9. Availability and maintenance

The Operator provides the Service with due professional care and aims for continuous availability, but does not guarantee uninterrupted operation. Planned maintenance is announced in advance where practicable. Third-party platform outages and API changes remain outside the Operator’s control.

§10. Liability

To the extent permitted by law for business-to-business services, the Operator’s liability is limited to damage caused intentionally or by gross negligence, and in total to the fees paid by the Customer for the 12 months preceding the event. The Operator is not liable for lost profits or for effects of decisions made on the basis of data supplied by integrated third-party platforms.

§11. Intellectual property

The Service, its software, design and trademarks remain the property of the Operator. The Customer receives a non-exclusive, non-transferable licence to use the Service for the duration of the agreement.

§12. Term and termination

• The agreement is concluded for the period stated in the order form or, absent one, for an indefinite term.
• Either party may terminate an indefinite-term agreement with one month’s notice; the Operator may terminate immediately for a material breach of these Terms.
• After termination, Workspace data is handled as described in the Privacy Policy (deletion within 90 days, statutory retention excepted).

§13. Changes to these Terms

The Operator may amend these Terms for valid reasons (legal, technical or organisational). Customers are notified at least 14 days in advance; continued use after the effective date constitutes acceptance.

§14. Governing law

These Terms are governed by Polish law. Disputes with Customers who are not consumers are subject to the courts competent for the Operator’s registered office. Mandatory consumer protections, where applicable, remain unaffected.